Queue Pro is software that manages the queue in any customer interaction point smartly. The process starts with a customer who just pops in the customer care center. The customer will have to select the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the system will calculate the number of persons waiting in the queue and their expected service time and will generate a token.
The customer service officer will get the list of pending customers waiting in their group at his workstation with the description. They will pick the customer in a predefined order and as soon as they serve the current customer, the system will display and announce with voice prompt the token number and Counter number of the next customer who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports.
• Provides a touch screen for selecting services.
• Multi-lingual support (ASCII and Unicode form).
• Support single / multiple selection of service/s at the time of dispensing the token.
• Supports multiple services management.
• Generates tokens which contain date, branch, token number, list of selected services etc.
• The Kiosk has flash promotional / compliance messages while idle.
• Generates the audio alerts (voice) and displays the information on the Central Monitoring Dashboard.
• Categorizes the customers with prioritizing the services.
• Customizable software.
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