One Stop Service Platform

The One Stop Service (OSS) is an online facilitation mechanism that seeks to bring relevant government agencies together, coordinated and streamlined, to provide efficient and transparent services to the applicant. Many countries around the world have established similar centres to centralize the execution of a number of regulatory, compliance, and value-added services through a single physical or virtual location. The purpose of an OSS is to provide investors with a single place for applying for and obtaining necessary approvals for different registrations, licenses, and permits required for investment in the country.

The Government of Bangladesh (GoB) aspires to be a middle-income country by 2021 and, therefore, is determined to continue improving the overall business and investment climate and strengthen the country’s trade competitiveness by ensuring transparency, streamlined cross-government functions, and better access to information. Within this economic and strategic context, and following international best practices in attracting inward foreign direct investment, the GoB has envisioned implementing an OSS for facilitating investor services and promoting investment in the country.

Our one stop service partner:

The objective of this assignment is to develop a national online OSS to provide electronic investor services to domestic and foreign investors. These services shall entirely be automated, paperless, and cashless. Specifically, all services shall be requested and rendered electronically via an online platform; all required supporting documents shall be transmitted, stored, and processed in electronic format; all applications shall be signed electronically; and all required official payments shall be made electronically in real time. The OSS shall be owned, operated, and regulated by BIDA. Its implementation shall adopt a service-oriented architecture that allows it to interface with already existing independent electronic systems of other participating agencies. The OSS shall ultimately serve as a single window and the only point of contact between the Government of Bangladesh and investors. The OSS shall comprise the following components:

  1. A single website comprised of two sub-components. First, an online platform for delivering investor services to registered users. The platform will enable investors to view, request, and receive services and will enable the concerned government agencies to deliver those services. Second, an information portal for presenting all investment news, statistics, reports, primary and secondary laws, guidelines and instructions, and any other investment related information.
  2. An internal workflow management system that enables BIDA to process applications in the back office. The workflow management system shall automatically orchestrate electronic service delivery through the concerned participating government agencies as well as the flow of information among them.
  3. An internal document management and archiving system.
  4. A centralized backend data storage system with data redundancy, which enables BIDA to store and manage all transaction, user, and system data.
  5. 5 An internal reporting engine and data discovery and visualization tools.