The One Stop Service (OSS) is an online facilitation mechanism that seeks to bring relevant government agencies together, coordinated and streamlined, to provide efficient and transparent services to applicant. Many countries around the world have established similar centres to centralize the execution of a number of regulatory, compliance, and value-added services through a single physical or virtual location. The purpose of an OSS is to provide investors with a single place for applying for and obtaining necessary approvals for different registrations, licenses, and permits required for investment in the country.
The Government of Bangladesh (GoB) aspires to be a middle-income country by 2021 and, therefore, is determined to continue improving the overall business and investment climate and strengthen the country’s trade competitiveness by ensuring transparency, streamlined cross-government functions, and better access to information. Within this economic and strategic context, and following international best practices in attracting inward foreign direct investment, the GoB has envisioned implementing an OSS for facilitating investor services and promoting investment in the country.
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The objective of this assignment is to develop a national online OSS to provide electronic investor services to domestic and foreign investors. These services shall entirely be automated, paperless, and cashless. Specifically, all services shall be requested and rendered electronically via an online platform; all required supporting documents shall be transmitted, stored, and processed in electronic format; all applications shall be signed electronically; and all required official payments shall be made electronically in real time. The OSS shall be owned, operated, and regulated by BIDA. Its implementation shall adopt a service-oriented architecture that allows it to interface with already existing independent electronic systems of other participating agencies. The OSS shall ultimately serve as a single window and the only point of contact between the Government of Bangladesh and investors. The OSS shall comprise the following components:
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