Phonebanking solution for LankaBangla Finance ( formerly Vanik Bangladesh )
The IVR is used to serve their credit card holders information from their credit card software. The calls of customers are automatically handles by the system, giving language choice, offering pre-defined information from bank’s database and finally routing to agent for their live discussion.IVR at LankaBangla interacts from two interfaces for obtaining data, offer messaging after office hours and screen pop.