SmartQ is the software that manages the queue in any customer interaction point smartly. The process starts with a customer who just pops in the customer care center. The customer will have to select the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the system will calculate the number of persons waiting in the queue and their expected service time and will generate a token with the approximate waiting time with counter number.
The customer service officer will get the list of pending customers waiting in their group at his workstation with the description. They will pick the customer in a predefine order and as soon as they served the current customer, the system will display and announce with voice prompt the token number of next customer who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports.
Business Automation has launched the new version of their queue management system as Queue Pro. Visit the product website www.queue-pro.com.
|Immigration and Government one stop service center|
Better queue management, service desk’s performance, improvement of customer service one stop center
|Bank and Financial Organization||Better management of Queue, teller’s performance, improvement of customer service at branch|
|Telecom operator||Better management of Queue, teller’s performance, improvement of customer service at customer care center|
|Hospitals||Better management of Queue, teller’s performance, improvement of customer service|
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