Consulate General of Bangladesh (Dubai - U.A.E) has implemented “Queue Pro” as a part of the Bangladeshi Citizen Services improvement done by Business Automation Ltd. Queue Pro is an effective & systematic queue management system designed to ensure disciplined & guided Citizen experience and remove the manual queue system to automate services. Bangladeshi citizens are selecting the predefined services like new passport issue, passport renewal, lost passport, endorsement and other relevant issues from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number. Once the service type is selected, the system will calculate the number of persons waiting in the queue. The management will get the data and summary of information about the number of service recipients and service matrix. With the analytical tools, the management of Consulate General of Bangladesh (Dubai - U.A.E) will be able to analyze the overall activity of the Bangladeshi Citizen Service Center.