Gurgaon Municipal Corporation has implemented “Queue Pro” as a part of their Citizen Services improvement done by Forbes Technosys Limited (India). Forbes Technosys Limited is a partner of Business Automation Ltd. on their queue management system. “Queue Pro” is an effective & systematic queue management system designed to ensure disciplined & guided customer experience and remove the manual queue system to automate. Customers are selecting the predefined services from a touch screen kiosk, taking a token and waiting in a reserved space for required services. The system is announcing the tokens with displaying the counter number. Once the service type is selected, the system will calculate the number of persons waiting in the queue. The management will get the data and summary of information about the number of service recipients and service matrix, time and others special report. With the analytical tools, the management of Gurgaon Municipal Corporation (India) will be able to analyze the overall activity of the Citizen Service Center.