National Board of Revenue (NBR) implemented SmartQ for their one stop service centers through System Engineering to improve customer services. This improvement is a part of the modernization program of NBR currently conducted by PricewaterhouseCoopers.
The system is designed to remove the manual queue system to automated
where the taxpayers will be waiting in the waiting room for their service numbers to be announced. With the analytical tools, the management of NBR will be able to analyze the overall activity of the service centers. Currently, NBR has implemented in Dhaka and Chittagong one stop service centers.
SmartQ is the queue management system from Business Automation.